Maintenance Coordination
Keep the property in good shape, keep the tenant satisfied, keep costs predictable.
Maintenance requests don't wait for convenient timing
A water heater doesn't fail during business hours. Finding a reliable vendor at 9pm on a Saturday, getting a fair price without a second opinion, and knowing what qualifies as an emergency are all things that are much easier with an established local vendor network than starting from zero on your own.
The Sun Stone process
What's included
- ✓Maintenance requests through the Tenant Portal
- ✓Emergency triage
- ✓Established local vendor network
- ✓Owner-set approval threshold for non-emergency work
- ✓Follow-up to confirm the work was done correctly
Maintenance coordination is included in Full-Service Management. See pricing.
What makes us different
- ✓Local vendor relationships built over years
- ✓You set the approval threshold. We don't spend above it without asking first
- ✓Emergency issues get triaged correctly instead of waiting in a general queue
California compliance
California's implied warranty of habitability requires landlords to maintain rental properties in livable condition, including functioning plumbing, heat, and basic safety systems. We coordinate repairs with that standard in mind.
Maintenance Coordination FAQ
What counts as an emergency?
Anything that threatens habitability or safety: no heat, no water, active leaks, electrical hazards, or anything posing an immediate safety risk. These get triaged ahead of routine requests.
Can I use my own vendor?
Yes, within reason. Talk to us about any vendor relationships you already have before we start.
What's the Good Pet Guarantee?
If an approved pet causes qualifying damage beyond the security deposit, the Good Pet Guarantee may provide added protection subject to its program terms. See the About page for details.
Ready to hand off maintenance coordination?
Get a free, no-obligation rental analysis and we'll walk you through how this works for your property.